There are few businesses more frustrating than dealing with a furniture store that won’t honor its warranty and simply refuses to fix your defective furniture product. If you’ve spent money on furniture and it’s not working out, you have the right to take action in order to protect your investment. Here’s how to file a complaint against a furniture store, from beginning to end.
Check if you have an issue
Many times, the best furniture stores will have a no questions asked policy when it comes to complaints. This means that if you have an issue with your purchase, you can simply return it for a full refund. However, there are some cases where you may not be able to get a refund. In these cases, you can still file a complaint with the store.
Write an email with all details
To Whom It May Concern
I am writing to file a complaint against a furniture store. On (date), I purchased a (type of furniture) from (store name). When I got it home, I noticed that the (specific problem). I called the store and spoke to (employee name), who said that I would need to come back in and speak with the manager. The next day, I went into the store and saw a sign on the wall indicating how to submit a complaint; this is when I learned about your customer service department.
I am requesting an exchange or refund for my purchase as well as reimbursement for transportation costs incurred due to this issue. Thank you very much for your time.
Check what they say
You should always check what the best furniture store companies say about filing a complaint. You want to make sure that you’re taking the right steps and that you have all the documentation you need. Plus, it’s always good to know what your options are. You may even be able to fix the problem without going through an official process by simply exchanging an item or returning it for a refund. The best furniture store companies will let you know this upfront.
Follow up again
After you have filed your complaint, be sure to follow up with the company. The best furniture stores companies will have a customer service representative who can help you resolve your issue. If you do not receive a response from the company, you may want to consider filing a report with the Better Business Bureau.
Take legal action (if needed)
The best way to take legal action against a furniture store is to first try and resolve the issue with the company. If that does not work, you can file a complaint with the Better Business Bureau or your local consumer protection agency. You can also sue the company in small claims court if the amount you are owed is less than $5,000. Find more information on filing a complaint on FTC’s website.
A good place to start looking for reputable furniture store companies is with the BBB because they have been rated by consumers.