Healthcare Industry
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When it comes to consumer goods, a person can decide whether a product is a luxury or a necessity. They can also decide whether to buy or not. But when it comes to healthcare, purchasing a product or a service isn’t optional. That’s because a patient in need of healthcare will have to seek services or get the product.

That, however, does not mean that a consumer will buy anything health providers sell. As such, these providers must understand the dynamics and unique challenges faced in this industry.

The marketplace has become aggressive and complex. That is due to the following:

  • Escalating costs
  • Intense competition in the market
  • The growing dissatisfaction among patients
  • A large number of options in healthcare services and products

The above challenges mean that service providers and consumer research professionals must operate strategically. That’s because the success of healthcare organizations depends on competitive intelligence, strategic planning, and market knowledge. Thus, market research healthcare is an important part of the strategies needed to succeed.

At its fundamental level, the healthcare industry is about providing the best level of care, and patients are at the heart of these services. For that reason, the best way to understand their needs is by considering their opinion through market research companies. That is what will make healthcare providers thrive rather than survive. 

Significance of Market Research in the Healthcare

It’s widely known that market research is an important and strategic investment in industries such as:

  • Hospitality
  • Technology
  • Entertainment
  • Consumer packaged goods

Another industry where market research is arguably more crucial is the healthcare industry. That’s because the end goal here isn’t exclusively to generate profit. It’s to help people and, in some cases, save lives. Here are the reasons why healthcare market research should be considered in healthcare.

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  1. Eliminating Experience Gaps

Market research healthcare helps professionals in this field evaluate and identify gaps in patients’ experiences. More importantly, you will be able to uncover the available opportunities to improve healthcare services. This helps you to act before the available gap begins to cause problems.

Recognizing the experience gap helps to empower healthcare professionals to refine services. This, in return, builds a strong relationship with patients and drives positive outcomes.

Through healthcare market research, you understand why care providers struggle to deliver the expected experience. This understanding makes it easy to solve problems from within an organization. 

  1. Delivering the Required Information to Patients

Patients who need medical care don’t just walk into any healthcare facility. Neither do they buy any available service from a healthcare provider.

In this industry, it’s not only about creating demand, and neither is it about highlighting the differentiators. Professionals in market and research companies must communicate effectively and educate consumers. Healthcare market research helps service providers understand the following:

  • What patients would like to know
  • The kind of services certain patients would want
  • Whether patients understand their health condition

Leveraging patient insights gathered by market research facilities is very important. That’s because they help to deliver information that will help patients easily find the needed services.

They also help team members in educating patients about what their report says. They make patients understand what they should know next and where they need to go for more consultation.

Through market research healthcare, providers are able to help patients become dependent by giving them the right information. This helps to strengthen the trust between a patient and healthcare providers.

  1. Standing Out Amidst Competition and Convergence

The healthcare industry was dominated by a limited number of major enterprises in the past. It was also supported by numerous small and niche providers.

There are still some companies with multinational footprints. But thanks to disruptive technology and an influx of venture capital, the marketplace is experiencing more coverage and competition. This is a positive development for healthcare consumers like hospitals and laboratories. The reason is that it leads to more choices and better prices.

For businesses in this sector, this puts them at risk of finding themselves on the outside looking inside and falling off the proverbial map. Market research is a strategic and proven hedge against such risks. It helps businesses stand out and ensures they have a clear and actionable understanding of who to reach out to, how, and why.

  1. Filling Service Delivery Gaps

By their nature, solutions in the healthcare industry are complex and sophisticated. They typically rely on a service delivery model vs. a simple transactional approach.

For instance, organizations that help hospitals track patient care satisfaction and quality engagements involve dozens of touch points. These engagements can happen weekly with multiple staff members.

Organizations that provide medical testing equipment to laboratories can have specialists among their staff. The specialists are tasked with offering training and education. They also ensure the equipment is appropriately used to deliver the full value.

Market research helps these organizations in assessing and identifying whether there are gaps in the service delivery model. It helps them to know if there are opportunities for improvements in generating strong relationships and better outcomes.

For instance, an organization tasked with providing medical testing equipment may recognize through b2b market research companies that providing online training using tablets could be cost-effective and viable. That is when compared to in-person training.

A firm that helps hospitals assess patient quality can also notice that the staff struggles to manage the data-capturing process. Solving these challenges helps ensure that engagements remain strong into the future. 

  1. Enhancing Patient Satisfaction

The primary value of the healthcare sector is to provide better medical care. This sector has, however, transitioned to value-based care.

The healthcare sector has realized that a patient’s extraordinary experience is as important as quality medical care. If a patient’s experience is bad, they will look for another healthcare facility next time.

The best market research companies are very informative in how satisfied consumers are with a facility. Through the research, healthcare providers can know the following:

  • How the patient found out about the facility
  • How easily can patients get the help they need
  • How patients feel about their treatment during their stay
  • How can the facility share with patients the information on treatment

If patients’ satisfaction is below par, all the treatment plans and cutting-edge medical equipment will not be valuable to a facility.


Is your organization looking for strategies to improve healthcare service provision? Market research facilities can help you reach target audiences. The use of innovative methodologies in market research healthcare helps organizations take the next step forward.

Note that the success of your facility relies on competitive intelligence, strategic planning, and market knowledge. Market research healthcare is a crucial part of the strategy to succeed. 


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