In this age of drone food delivery, everyone is intrigued by the promise of instant gratification of the online food delivery app saga. Today, an online food delivery app service can be obtained with just a flick of the phone. With the advent of the digital revolution, businesses are digitizing, making people’s lives easier, faster and more convenient. That is why every organization is focusing on mobile app development these days and the food delivery sector is no exception. Given the impacts of COVID-19, this growth is expected to continue for the foreseeable future. By 2025, about 498.5 million people are expected to use the on-demand food delivery sector. Although competition is fierce, newcomers to the food delivery sector should not be deterred. There is a good chance that you will succeed if you have a unique idea and robust software with advanced features. Assessing the services of competitors and looking for flaws can create a great idea for businesses based on food delivery apps to choose from, Convenient online ordering and payment options, fast and reliable delivery service are the primary and foremost attributes to be featured in any food delivery app.
So what makes a successful food delivery app? In this blog post, we’ll explore the features that make a food delivery app successful. Stay tuned!
Food delivery business models
The online food ordering and the delivery sector are influenced by two main food delivery models. Analyzing how each approach works can help you make better investments in your business.
Features for consumers
User-friendly interface: It is important to provide clients with an easy-to-use interface that has a clean and straightforward functionality and intuitive feel, with the desired food just a few clicks away. In a few steps, the user can order food. A nice color combination is eye-catching and beautiful, and the enticing images of food make you feel hungry.
Simple registration system: Make the registration process as easy as possible, for example by allowing users to complete the registration using their social media accounts. Users can then customize the profile to their preferences. To keep user information safe, the profile management functionality must be supported by a secure and resilient back-end.
Food search and filtering systems: This feature can help users find restaurants that are close to their location, have food preferences such as gluten-free or nutrient-dense foods (for those looking for healthier options) and offer cuisine from different nationalities. The search options make it easy to choose – just choose what type of food and place is most suitable at the given time. The user’s favorite food will be associated with nearby places, saving him a lot of research time while getting exactly what he wants without driving around the city trying different places.
Security and convenience of payment: Nowadays, there are many ways to pay for goods. From cash or card payments to later payments such as credit cards; it is important that your client feels satisfied with the chosen payment method so that they will return again in the future. Every payment transaction must be fast and secure. As many payment options as possible should be included. Providing promotional codes or voucher codes will attract more customers.
Real-time order tracking: One useful feature is the real-time order time tracker app. Knowing where the ordered food is and when it will arrive can help customers plan their activities accordingly. To make your app even more functional, including a GPS tracking system. On the other hand, delivery personnel will be grateful for better driving directions and the ability to predict delivery times.
Check order history: What if customers want to check their previous orders? It is usually convenient and has a common tendency of users to place similar orders. By enabling the order history feature, users can re-order the same items. Users can click to re-order and skip the step of searching for food and restaurants.
Customer ratings and recommendations: Customers love to use the rating and review tool. This is a fantastic way for users to share their culinary adventures with others, and it’s a must-have these days. Imagine the possibilities for your business if you received referrals from satisfied clients who can easily share their experiences with others. With your service, your customers will be able to choose something new and exciting, such as delicious food they have never tasted before.
Push notifications: Food delivery businesses are getting more competitive. Customers now expect services to be available and reach out to inform them of discounts or any special offers. Using push notifications will help ensure that the business remains in the forefront of consumers’ minds.
Personal Favorites: When a customer places an order, it is essential that they can easily find the dish(s) to their liking. To ensure this happens for all customers using your app or website; make sure you create personal favorites for each user account on one of them! This will allow users easy access and quick rearrangement as everything has been arranged according to taste.
Functions for Admin Panel
Profile creation and management: The registration process is usually completed by an administrator. Restaurants can now sign up for your service and share information such as their name and address, menu options, prices and special offers. Restaurants can start taking orders from customers as soon as they register.
Dashboard: Dashboard is an essential tool for restaurant management. Not only does it display orders, deliveries and payments, it also gives you the ability to monitor all aspects of your business from one place. Admins should be able to track total orders, revenue, conversion and sales details on a dashboard with additional setup options.
Order Entry: Order allocation is an essential function. You or the restaurant can use this feature to assign order requests to delivery people through the admin panel.
Location Management: With the location management option, the administrator can easily add or remove countries from the web view. Customers must be able to choose which states are listed under each country name based on data from the administrator and which cities they want to include in that list as well.
Creating offers: Creating new offers and different campaigns is an integral part of running any business. With the latest information on your admin panel, the admin can know about the trends that the customers are following along with the records of the regular consumers. Based on this, the admin can create various offers and loyalty campaigns.
Features for a delivery person
Creating and customizing profiles: The first task of a courier or delivery person would be to complete the registration. Once the process is complete, the delivery staff can edit the profile and have it reviewed. Verification can be done by a restaurant or food delivery service. Finally, workers will be able to start receiving and delivering orders.
GPS Tracking and Navigation: Using this feature, the delivery person can deliver the order on time. Timely food delivery using GPS navigation and tracking will help them to be efficient.
In the messaging app: Messenger the app is a basic necessity for communicating with customers and the delivery person. In this case, it is used to clarify details in an interaction or to clarify any party’s questions, thereby ensuring proper communication.
Order processing: With this feature, the delivery person can effectively control the order requests. They can quickly answer or reject incoming calls, making it easy for them to keep track of all orders.
Status Message: If consumers can get up-to-date information about the status of their ordered food, it adds value to their food ordering experience. The delivery person is responsible for status updates. They can provide information on whether an order is in progress, delayed or completed, and on its way to delivery.
The food delivery app industry is booming cause mobile app development company helps them in app development and one of the most significant factors is the COVID-19 pandemic. However, even the aftermath of the pandemic suggests that food delivery apps are succeeding because of their convenience and variety. The food delivery industry will continue to grow at a healthy rate of 10.5% over the next few years; the numbers speak volumes about how much people love their on-demand meals! The food delivery industry is dynamic, but there are several ways to make your app stand out from the crowd. With the right technical knowledge, you can always innovate and develop your own unique features to ensure that customer needs are met. With our team of experienced experts, we can help you build a growing on-demand food delivery app with all the necessary and exclusive features. Contact us to find out more.